DMB Data
Managed Communications & Support

PROACTIVE MONITORING & SERVICE

HOW DO WE ENSURE THIS HAPPENS?

  • We didn't just invest in any old network monitoring tool, we bought the best!
  • We monitor your line usage as well as its availability.
  • Transparency is what we are all about... what we see, you see, so you can be sure you always know how your network is being used.
  • We can monitor ANYTHING - clients who opt for an optional service SLA can depend on our monitoring tools to alert them when lines are overused, down or even if servers or services become unavailable.
  • Our connectivity options include a mix of technologies ranging from fibre through Microwave and ADSL/3g, so we always have the right fit for your needs.
  • Skilled staff who care about the customer experience.
  • We use both software and SNMP to manage and collect stats depending on the solution.


UPTIME ASSURED

THIS IS NOT THE INTERNET THE WAY YOU USED TO KNOW IT!

  • 99% guaranteed uptime for fibre clients.
  • 98% guaranteed for wireless clients.
  • All clients are monitored for both availability and performance.
  • Clients who opt for an SLA can be proactively notified of line contention or availability issues via email or text!
  • Clients with onsite network and server service level agreements can expect the same level of monitoring on their internal systems!