DMB Data (PTY) LTD sla

Standard SLA

Immediate remote support Guaranteed 99% Up-time
4-6 hours on site technical response. Proactive monitoring on connection.
End user access to remote monitoring system.

After hours SLA: R499.00 pm.

Includes standard SLA.
24h proactive monitoring of connection. 24h remote support.
4-6 hours technical hour response 24/7.

Business SLA: R1299.00 pm.

Includes standard SLA.
Includes after hours SLA.
Dedicated account manager.
High-speed LTE fail over. (10gig)